Cancellation Policy

📅 Last Updated: July 2026

At ZopiclonePlus.co.uk, we understand that plans can change. Our cancellation policy is designed to be simple, transparent, and fair while allowing us to process orders efficiently.

Please review this policy carefully before placing your order.

✅ Order Cancellation

You may request to cancel your order before it has been dispatched.

Once an order has been processed and shipped, cancellation may no longer be possible.

Please note that order cancellations may also occur due to:

  • Product unavailability

  • Payment issues

  • Shipping or courier restrictions

  • Incorrect order information

📩 How to Cancel an Order

To request an order cancellation, simply contact our customer support team as soon as possible.

When submitting your request, please include:

  • Order Number

  • Full Name

  • Registered Email Address

  • Reason for Cancellation (optional)

Once approved, you will receive a cancellation confirmation via email.

📧 Email: support@zopicloneplus.co.uk

💳 Refunds for Cancelled Orders

If your cancellation request is approved:

  • Refunds are issued to your original payment method.

  • Refund processing usually takes 3–7 business days.

  • Processing times may vary depending on your bank or payment provider.

Please ensure your payment details are accurate. We are not responsible for delays caused by incorrect banking or payment information.

❌ Non-Refundable Charges

The following charges cannot be refunded:

  • Government taxes

  • Customs duties

  • Import fees

  • Local handling charges

These fees are imposed by local authorities and remain outside our control.

📦 Situations Where Cancellation Applies

1️⃣ Product Out of Stock

If a product becomes unavailable after your order is placed:

✅ Your order may be cancelled automatically.

✅ A full refund will be issued.

Where possible, we may contact you regarding alternative products or partial fulfillment.

2️⃣ Payment Not Received

If payment is not successfully completed within 24 hours, your order may be cancelled automatically.

You may receive:

  • Order Confirmation

  • Payment Reminder

If payment is not received within the specified period, your order may be cancelled.

3️⃣ Before Dispatch

Customers may cancel an order at any time before dispatch.

Once your order has entered the shipping process, cancellation requests may no longer be accepted.

4️⃣ Incorrect Product Received

If you receive the wrong product, strength, or quantity:

  • Notify us within 7 days of delivery.

  • After verification, we will arrange a replacement or refund where applicable.

Requests received after 7 days may not qualify.

5️⃣ Damaged or Tampered Package

If your order arrives damaged or appears tampered with:

  • Contact us within 7 days.

  • Provide your order number and photographs of the package.

Eligible claims may receive:

✅ Free Replacement or ✅ Full Refund

⚠️ Important Information

  • Cancellation requests should be submitted as early as possible.

  • Orders already dispatched cannot usually be cancelled.

  • Refund eligibility is subject to order verification.

  • Claims submitted outside the stated timeframes may not be accepted.

💬 Need Assistance?

Our customer support team is always happy to help with:

✅ Order Cancellations

✅ Refund Requests

✅ Delivery Questions

✅ Order Status

📧 Email: support@zopicloneplus.co.uk

We are committed to providing fast, professional, and friendly customer support for every order.